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VILJANDI PÄRIMUSMUUSIKA FESTIVAL / VILJANDI FOLK MUSIC FESTIVAL 2021

Чт 22.07.2021 13:00 - Вс 25.07.2021 23:59
20.00 - 50.00
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INFORMATION FOR FOLK MUSIC FESTIVAL TICKET OWNERS

The next Viljandi Folk Music Festival takes place on July 22-25, 2021.

All purchased passes (festival, day, senior, youngster’s, supporter’s and family card passes) will be automatically valid at the next year’s festival. You don’t have to do anything else but keep your pass until the festival in 2021.

We are incredibly thankful to everyone who has decided to use their pass at the next year’s festival. Your decision is of great help to us and it means a lot!

If you can’t attend the festival next year, you can request a refund.

ALL PURCHASED PASSES WILL BE VALID AT THE 2021 FESTIVAL!

All this year’s festival passes (including festival, day, youngster’s, senior, supporter’s or family card passes) will be valid at the next year’s festival. To use your pass next year, you don’t need to do anything else but keep your ticket and bring it to Viljandi next year!

PS! It’s worth mentioning that when the tickets for next year’s festival become available for purchase on December 1, then you don’t have to worry about it. You can take it easy because you’ve already got a ticket!

REFUNDING PASSES

Do you still wish to request a refund for your festival pass? That’s a shame but we understand. Please fill in a form HERE.

You’ve got until August 31, 2020 to fill in the form. After submitting the form, your ticket is no longer valid and you can’t use it at the next year’s festival. We kindly ask for your patience after filling in the form because we’ll start refunding the money from June 15, 2020 and it can take up to 30 days to process the refund.

We hope to see you at the festival very soon!

FAQ

I don’t want to request a refund. Will my pass be valid next year?

Yes it will! We are extremely thankful to everyone who decides to use the pass next year. Just keep your pass – it will grant you entry to the 2021 festival. You won’t need a new ticket.

When is the next year’s festival taking place?

In 2021, Viljandi Folk Music Festival takes place on July 22-25.

I want to request a refund. What do I need to do?

If you wish to return your passes, you need to fill in the form HERE. If you want to return more than one ticket, you can enter all the ID numbers of your tickets in the same form, separating them with a semicolon. You can request a refund for up to 6 tickets with one form. If you’ve got more than 6 tickets, you need to fill in several forms.

What’s the deadline for requesting a refund and when will I get my money back?

You can request a refund up to August 31, 2020. It can take up to 30 days to process the refund. We start refunding money on June 15.

If I haven’t requested a refund by August 31, will I be able to use my pass next year?

Yes! All ticket owners who haven’t requested a refund by August 31 can use their passes at the 2021 festival. We won’t accept any refund requests after August 31, 2020.

I’ve got a youngster’s pass but I’ll be 27 years old next year. Will my youngster’s pass be valid at the 2021 festival?

Yes, all youngster’s passes which were purchased for the 2020 festival will be valid at the 2021 festival even if the pass owner has passed the age limit or graduated in the meantime.

My child would’ve been applicable for free entry this year but they’ll be 13 next year. Will my child be offered free entry at next year’s festival?

We’ll apply the same rule that we’ve always had - children under 12 (included) will be granted free entry to the festival. Children aged 13 and over will need a ticket. The best option for them is a youngster’s pass which is meant for young people aged 13-26 who are in education.

What’s the quickest way to receive information about next year’s festival?

Keep an eye on our social media channels (Facebook:@viljandi.parimusmuusika.festival, Intagram: viljadifolk), webpage (viljandifolk.ee) and subscribe to our newsletter. This way, you’ll never miss out on any important information.

I couldn’t find an answer to my question. What should I do?

Write to us at folk@folk.ee.

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