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Enrique Iglesias

On 9 February 2019, “Biļešu Serviss” entered into an agreement on ticket sales with the Event organiser “ART BG – MENAGEMENT” EOOD, a company duly incorporated in Bulgaria under registration number 90011889459. for the Event with expected performance by Enrique Iglesias. According to the Agreement, the organiser bought a service from SIA “Biļešu Serviss” — sale of entrance tickets online and in its' points of sale. According to the Agreement, SIA “Biļešu Serviss” is deemed to be a commercial agent of “ART BG – MENAGEMENT” EOOD, promoting the organiser's products on its behalf, without becoming an actual service provider. According to the Agreement, “ART BG – MENAGEMENT” EOOD assumes complete responsibility towards ticket buyers for the event.
According to the Agreement, SIA “Biļešu Serviss” sold tickets to the event Enrique Iglesias — All the hits Live and transferred the amount from the purchased tickets to the account of the organiser under the Agreement — “ART BG – MENAGEMENT” EOOD. On 8 November 2019, SIA “Biļešu Serviss” received a statement from the agent of artist Enrique Iglesias, revealing that due to violation of terms of the contract entered into by “ART BG – MENAGEMENT” EOOD and the representative of the artist Enrique Iglesias, the artist is forced to cancel the event scheduled for 5 December 2019: Enrique Iglesias — All the hits Live. Since that day SIA “Biļešu Serviss” was trying to contact “ART BG – MENAGEMENT” EOOD to find out the situation and to agree on return of money, however the Organiser has failed to provide any answer and has consequently avoided the communication. SIA “Biļešu Serviss” has not received money transferred earlier in relation to the purchased tickets from “ART BG – MENAGEMENT” EOOD nor has it received any instructions about recovery of the ticket value. 
Hence, the event organiser, “ART BG – MENAGEMENT” EOOD, is the person responsible for the event Enrique Iglesias — All the hits Live. SIA “Biļešu Serviss” provided said information to all consumers who bought tickets to the event via SIA “Biļešu Serviss”. That is to say, SIA “Biļešu Serviss” has taken steps to ensure the consumers are informed about full responsibility of the Organiser for the Event, including cancellation cases:
SIA “Biļešu Serviss” has indicated on all tickets of the event Enrique Iglesias – All the hits Live that “the organiser bears responsibility for the event”, and SIA “Biļešu Serviss” has provided details identifying the organiser of the event Enrique Iglesias – All the hits Live  “ART BG – MENAGEMENT” EOOD on all tickets.
Publicly available Terms of Use of SIA “Biļešu Serviss” online shop (https://www.bilesuserviss.lv/lat/vispareja-informacija/ka-pirkt/noteikumi/) state that in case the event is cancelled, postponed or its location has been changed, SIA “Biļešu Serviss” is not responsible for ticket exchange or reimbursement (Clause 6.2). The tickets can be exchanged or compensated if the event has been cancelled/postponed, organised by the even organiser or SIA “Biļešu Serviss” upon entering in a relevant agreement with the event organiser (Clause 6.4).
Currently SIA “Biļešu Serviss” holds some part of amounts transferred by the consumers for the tickets, that SIA “Biļešu Serviss” did not manage to transfer to “ART BG – MENAGEMENT” EOOD and which, according to the Agreement  belong to “ART BG – MENAGEMENT” EOOD. In order to arrive at a solution that is fair towards all consumers in given situation, SIA “Biļešu Serviss” has addressed competent authorities — the State Police and the Centre for Protection of Consumer Rights:
1. SIA “Biļešu Serviss” has addressed the State Police concerning potential illegal activities taken by “ART BG – MENAGEMENT” EOOD. On 20 March 2020, the State Police informed about initiation of criminal proceedings. Please follow-up the updates at www.bilesuserviss.lv
2. SIA “Biļešu Serviss” has requested the Centre for Protection of Consumer Rights to explain how to repay the amount of Event tickets, respecting interests of all the consumers involved.
Thus, SIA “Biļešu Serviss” right now is waiting for a reference from the Centre for Protection of Consumer Rights about procedure of repayment of ticket amount, as well as decision of the State Police on initiating of the criminal proceedings. As soon as SIA “Biļešu Serviss” receives an answer from the Centre for Protection of Consumer Rights, information about the procedure of repayment of ticket amount will be sent to purchasers’ e-mail addresses indicated upon the purchase and published at SIA “Biļešu Serviss” website www.bilesuserviss.lv Section "Postponed/Cancelled".
SIA “Biļešu Serviss” has taken proactive steps and cooperated with the competent authorities to resolve the situation as efficiently as possible and given the interests of consumers to receive amount of tickets due to the cancelled Event as soon as possible. Please, be understanding and patient in this situation. In case of any questions or inquiries, please contact us.
 
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